Ian Wild

I often refer to this call. So, for anyone who hasn’t heard this BT customer go mental, and the amazing work of the agent, it’s here:

One of the things I love about my job is that I get to talk to customers who are also real people (and we have some really great customers). A message I got today left me with a nice feeling about the world. I will just share the last response: Continue Reading »

Reminded me of more interesting times, customer service wise, at PlusNet. I don’t think we make customers this angry these days.

Credos to Mr Grice for capturing the true nature of this incident involving a particularly angry PlusNet customer who turned up at the office after being unable to connect to the Internet for over a week.

Because without one, the world will remain dull.

Still, isn’t it funny how other people’s blogs are always more interesting than your own. Unless you are Seth Godin.

What do you want to know about?

My N95 is awesome. I’ve been looking at some good apps for phones in relation to my work with Fring (A Voip / IM mashup client thing).

My favourite my far is Widsets (a number of others in the industry like
it too) : - Widsets

They break down into the following categories:-

Uploading photos & videos from mobiles to internet communities
(facebook, bebo etc):-
ShoZu
PixPulse
mojungle

Widgets - or information feeds to mobiles (ps I use Widset a very cool
app):-
Snipperoo
Widsets
Plusmo

Uploading photos & sending to an online photo gallery / PC:-
Sharpcast
PixSense

File sharing between mobiles & PCs (this one does Instant Messaging too):-
Coogee

Integrating access to Social Networks, IM & info feeds:-
Jargong

Mobile based social network:-
bluepulse

Mobile presence:-
iotum talk now Mobile Presence

Locational Based Services (tracking friends / contacts)
loopt

Remote access to PC from phone:-
SoonR

I do occasionally get asked about my name, which I don’t share with either of my parents (Who are Kingston and Lecorney).

The best thing to do if you are interested is read this article from The Guardian.

That said, I never lived in a commune and was born into relatively normal family life by the time my parents had settled in Sheffield (they met in a commune called Radtec - Radical Technology, but had brought their own run-down house in Heeley by the time I was born).

I am very proud of being a Wild for many reasons, and certainly very grateful to my parents for the discussion point.

On the James vs Ian mega-tournament, see http://baileyvswild.blogspot.com/

Just every now and then, something comes along that changes things fundamentally. Hyperlinks, Sat Nav, the Ipod etc. Facebook is one of those things. For all it’s annoyances and crapness of design, the critical mass has been reached. Now, for me at least, I’m ready for facebook to replace my email.

This is mainly about spam, but not entirely. Facebook does win because there’s no spam, and as there is a concept of me needing to accept a friend or colleague for them to be able to contact me, that is how it will stay. There is more to it though. Facebook lets you interact with people instead of just replying to them, and that’s really powerful. It can only get better with more development (facebook <> msn mashup anyone?), and even if something not called facebook comes along, for it to work you will have to be able to port your whole social network to it wholesale and at the same time as your friends. Eitherway, the fact is that email is dead, and not a minute too soon for a protocol that was designed when the Internet was a small group of trusted machines directly connected to each other.

So, now I have RSS for all my mailing lists and other updates I’d have got through email, and facebook / MSN for talking to my friends. Can anyone tell me what’s up with that?